What are you doing about your happy clients?
Attracting a new client can be as much as ten times more expensive than selling to an existing one. When you are a brand new business, starting from scratch, this is the approach you have to take. But once you’ve got yourself established – once you’ve got your first few regular clients and customers – why do you keep on with the “must-get-new-clients” mantra? Read More...>>> 

Motivating your employees to give outstanding customer service  
Did you know that exceptional customer service will increase your business revenue and profits through referrals and repeat business and increase your customer and employee satisfaction? So how do you motivate your employees to deliver exceptional customer service?  Read More...>>> 

Why good customer service pays
In the good times businesses can sometimes get away with paying less attention to their customers and their needs, but this behaviour comes home to roost when times are tougher and customers thinner on the ground. Those businesses who invested in good customer service in the past are now reaping rewards. Read More...>>> 

So why is business planning so important? 
No-one sets off on a journey without knowing where they are going and having a pretty good idea of how to get there. Business is the same.
You need to plan in the first place, but you also need to check constantly that you are on course. There are 3 simple questions that many businesses don’t ask themselves – but should. Read More...>>> 

Moving forward in challenging times 
The current economic and business environment presents us all with some serious challenges. In these difficult times there are three strategies you, as a business owner and an individual, can follow - bury your head in the sand and ignore the problem awaiting the inevitable, give up, shut up shop and salvage what you can, or take positive action.  Read More...>>>

Six ways to increase your daily productivity  
Keeping your working day as productive as possible is always a priority but is even more critical in tough times. It’s easy to get into bad habits and to let things slip, so here are six reminders of simple processes which can help your business be more productive day to day. Read More...>>>